1. Acceptance of the terms and conditions

Thank you for choosing the services of www.come2mexicancaribbean.com. Website and brand of the ASOCIACION DE HOTELES DE CANCUN, PUERTO MORELOS & ISLA MUJERES AC, hereinafter referred to as the "SITE". By having access to this website, the "SITE", you accept these terms and conditions, so you should review them carefully before proceeding. In the event that the "USER" does not agree to be bound by these terms and conditions, they must immediately suspend their use and not access the "SITE". The terms and conditions set forth in this document are subject to change without prior notice.

The "USER" who is not a resident of the Mexico and who wishes to access the "SITE", must ensure that access and use of it, its content and / or services, is allowed in accordance with their own legislation.

2. Definitions

For all purposes of the Terms and Conditions established herein, the following definitions shall be understood: "DISTRIBUTOR" - ASOCIACION DE HOTELES DE CANCÚN, PUERTO MORELOS & ISLA MUJERES AC, which acts as an intermediary through its promotion page www.come2mexicancaribbean.com., for the benefit of a "USER", regarding the tourist services provided directly by a final “SUPPLIER”. Hereinafter this association will be called "COME2MEXICANCARIBBEAN".

Website - www.come2mexicancaribbean.com.- Website owned by THE ASOCIACÓN DE HOTELES DE CANCÚN, PUERTO MORELOS & ISLA MUJERES AC, who acts as an intermediary, offering through the Internet to the "USER", the various tourist services provided directly by a “SUPPLIER”, hereinafter referred to as the "SITE".

“USER or CLIENT” - Person who uses the "SITE" www.come2mexicancaribbean.com in order to make use of the intermediation of "COME2MEXICANCARIBBEAN", in order to enjoy any of the tourist services provided directly by the final “SUPPLIER”, in hereinafter referred to as "USER".

“SUPPLIER” - Physical or legal person who directly provides tourist services to the "USER", contracted, reserved or acquired by the latter through the intermediation and reservation engine of the "SITE" www.come2mexicancaribbean.com.

3. Purpose

Consisting of the INTERMEDIATION that will exist between the COME2MEXICANCARIBBEAN site www.come2mexicancaribbean.com., the "USER" and the SUPPLIERS, where COME2MEXICANCARIBBEAN for the purposes of these Terms and Conditions, will act solely and exclusively as INTERMEDIARY, providing the " USER "through its" SITE ", but not limited to, the information and link service for the reservation of ground transportation services; hotels and lodging establishments reservations; rental car reservation; excursions, among others.

4. Reservation and cancellation policies.

The promotions shown on the "SITE" Web www.come2mexicancaribbean.com., are informative since they are provided and administered directly by the “SUPPLIER”, who stipulates the Terms and Conditions thereof. In the event that the user wishes to reserve or purchase the service of interest, they will be redirected to the “SUPPLIER”s site where they can complete the purchase process.

If the "USER" wishes to change or cancel his reservation, he must contact the “SUPPLIER” of the service purchased directly. COME2MEXICANCARIBBEAN suggests that you carefully read the clause corresponding to the CANCELLATION POLICIES that the “SUPPLIER” stipulates in the confirmation document that has been sent to you from the “SUPPLIER’S” website www.come2mexicancaribbean.com does not act as a reservation center or call center for customer service.

5. Payment policies

The website www.come2mexicancaribbean.com does not receive or process payments for services contracted by the “USER”. The total amount corresponding to your reservation will be paid directly to the SUPPLIER through the payment channels or gateways that it stipulates.

6. Privacy, security policies and Privacy Notice

For COME2MEXICANCARIBBEAN. It is important to protect your privacy and comply with the Federal Law on Protection of Personal Data held by individuals, applicable to the protection of data provided through this website www.come2mexicancaribbean.com “SITE” For more information about the processing of your personal data, the "USER" can enter the complete Privacy Notice at https://en.come2mexicancaribbean.com/politicas-de-privacidad

7. Disclaimer

COME2MEXICANCARIBBEAN will not be responsible, nor does it assume any responsibility for any damage or virus that may infect your computer or any other property of the "USER" due to the access, use or navigation that you make of this "SITE", or for the download of any material, data, text, image, video or audio from the "SITE". In no event will COME2MEXICANCARIBBEAN be liable for any injury, damage, loss, claim or any special, punitive, indirect, incidental, negligent, or unlawful damage resulting from, (a) any use of this "SITE" or of the content that is here; (b) any failure or delay (including, without limitation, the use of, or the inability to use, any component of this "SITE" for reservation or ticketing services); or (c) the operation or non-operation of the “SUPPLIER”, including, but not limited to, the non-operation resulting from bankruptcy, reorganization, declaration of insolvency, dissolution or liquidation.

8. Links to "SITES"

This "SITE" contains links to other web "SITES" which are provided solely for your convenience and benefit and not as an endorsement of COME2MEXICANCARIBBEAN or its site www.come2mexicancaribbean.com, said web "SITES" and their content belong to the “SUPPLIERS” or distributors/third parties.

COME2MEXICANCARIBBEAN and its "SITE" www.come2mexicancaribbean.com., reserve the right to deactivate any unauthorized link, and do not assume any responsibility for the content of any other internet site linked to this “SITE”. Access to any linked “SITE” will be at the sole risk of the “USER”.

This "SITE" contains a link to various social pages, including Facebook with username: Come2MexicanCaribbean, on Instagram with username @come2mexicancaribbean, on Twitter with username @ ven_x2, on YouTube with username VenAlCaribeMexicanoX2 and on Tik Tok page with username: @ come2mexicancaribbean; all accounts managed by the ASOCIACION DE HOTELES DE CANCÚN, PUERTO MORELOS & ISLA MUJERES AC; The "USER" acknowledges that these pages are exclusively for informational use and social dissemination of COME2MEXICANCARIBBEAN, who will not be responsible, in an enunciative way but not limited to, for the content, information, publication of third parties, comments, photographs, videos, hashtags content (tag) , nor any other material outside the scope of the direct administration of THE ASOCIACION DE HOTELES DE CANCÚN, PUERTO MORELOS & ISLA MUJERES AC. Material that is shared in said social "SITES" by the "USER" or any third party and outside of the administration of the ASOCIACION DE HOTELES DE CANCÚN, PUERTO MORELOS & ISLA MUJERES AC, may violate industrial property rights or copyrights. The "USER" is responsible for the use that may be made of said "SITES", and the "USER" releases the ASOCIACION DE HOTELES DE CANCÚN, PUERTO MORELOS & ISLA MUJERES A.C. from all liability, for any incorrect or malicious use that may be made of them, or for publications, information, comments, and miscellaneous material that may be offensive, insidious, erroneous, pornographic or that may incite violence, rebellion, strike, or any other activity. not permitted by law and decency.

The intellectual property rights regarding the services, contents, distinctive signs and domains of each "SITE", as well as the rights to use and exploit them, including their disclosure, publication, reproduction, distribution and transformation, are the exclusive property of their proprietors.

9. Disclaimer

By virtue of the fact that COME2MEXICANCARIBBEAN, through its website www.come2mexicancaribbean.com., offers the information service only as an “INTERMEDIARY” between the "USER" and the “SUPPLIER” of the tourist services promoted in this "SITE", it does not assume any responsibility generated by the relationship between the "USER" and the “SUPPLIERS”, for which the "USER" releases COME2MEXICANCARIBBEAN and the ASOCIACIÓN DE HOTELES DE CANCÚN, PUERTO MORELOS & ISLA MUJERES A.C. on any responsibility. In the event of any failure or lack of compliance by the “SUPPLIER” of tourist services, including without limitation any failure or compliance by hotels, “SUPPLIERS” of temporary accommodation, shipping companies and all kinds of vessels, “SUPPLIERS” of water sports, car rental agencies, transportation agencies, tour operators, diving instructors, snorkeling instructors, golf instructors, swimming instructors with dolphins instructors, fishing instructors, “SUPPLIERS” of adventure sports and extreme sports, aquatic parks, ecological parks, and in general on any failure or lack of compliance by all those tourist services that are provided directly by one or more “SUPPLIERS” and not directly by COME2MEXICANCARIBBEAN and the ASOCIACIÓN DE HOTELES DE CANCÚN, PUERTO MORELOS & ISLA MUJERES AC

Regarding the terms and conditions and / or policies of the direct “SUPPLIERS” COME2MEXICANCARIBBEAN and the ASOCIACION DE HOTELES DE CANCÚN, PUERTO MORELOS & ISLA MUJERES A.C. will not assume any responsibility and the "USER" in this act releases COME2MEXICANCARIBBEAN and the ASOCIACIÓN DE HOTELES DE CANCÚN, PUERTO MORELOS & ISLA MUJERES AC from all responsibility, as well as any claim, cost, expense or loss that the "USER" may suffer including any personal injury or injury to third parties, accidents or death, damage to personal belongings, loss of fun, anger, disappointment, anguish or frustration, whether mental or physical whenever they are the result of:

Any failure or fault on the part of the direct “SUPPLIER” in providing the service;

Any failure or lack on the part of the "USER" at the time of enjoying the contracted services;

Any failure or failure of the "USER" to observe or comply with the terms and conditions, policies, instructions, recommendations, security measures among others of the final “SUPPLIER” of the service;

Cases of force majeure or fortuitous events such as: strikes, delays, flight cancellations, earthquakes, military conflicts, hurricanes, and in general any other event that is unpredictable.

Failure of the "USER" to follow instructions, including, but not limited to flight departure times, time and date of check in and check out at hotels, and coupon exchange policies.

10. Jurisdiction.

In everything related to the interpretation and fulfillment of the provisions herein, by the mere fact of accessing the "SITE", the "USER" agrees to submit to the Federal Laws of Mexico and the jurisdiction of the corresponding Federal Courts in the City of Cancun, Quintana Roo; renouncing to any other jurisdiction that, by reason of their present or future addresses, or for any other reason may apply to them.


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